Frequently Asked Questions

Shipping Information

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within Poland should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received.

Members who ship their orders outside Poland should expect to receive their orders within five (5) to seven (7) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately @ info@tayelolu.com and we will help to confirm the status of your order.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via DPD.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is 12 polish zloty for orders within Poland and for orders outside Poland, it depends on the final destination, please contact us for the shipping rates to your destination @ info@tayelolu.com.

Handling fee covers the delivery, material, labor and logistics cost to support the sampling service.

IMPORTANT INFORMATION FOR SHIPMENT OUTSIDE POLAND: THE BUYER IS RESPONSIBLE FOR CUSTOM OR OTHER CHARGES AFTER THE ITEM HAS BEEN SHIPPED.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from DPD or Polish postal service

Payment

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Orders are on ‘first-come-first-served’ basis. To ensure that you get your desired order, it is recommended that you make your payment within 60 minutes of checking out.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and PayPal payments

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process and deliver your orders to you in a shorter time. PayPal is the easiest and most secure way to make payment online. No account needed.

For more details, click here to see how PayPal works for you.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to shop.tayelolu.com system for your order.

It’s fast, easy & secure.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from DPD or Polish postal service

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Return

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected order and your D.O (Delivery Order) to us at info@tayelolu.com (if applicable).

In the event of lost mail, we will try to locate the delivery team in DPD and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/MISSING ORDER?

Items that are unsatisfactory to you can be returned within 10 days (no question asked) of receiving the item for refunds.

For missing orders: after thorough investigation, a replacement of the item will be shipped at no cost or full refund will be made.

Refund

How long will it take to get my money back (refund)?

14 working days.

Other

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@tayelolu.com

I AM HAVING PROBLEMS ACCESSING TAYE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As TAYE Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

  1. Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
  2. Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
  3. Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

4 STEPS OF GETTING YOUR OWN TAILORED MADE CLOTHES INSPIRED BY AFRICAN PRINT.

I love your prints but I want something tailored for me.  Below are 4 steps of getting your own tailored Taye made – dress, shorts, trouser, skirts, jackets and/or native attire inspired by African prints made of 100% cotton.

You want something tailored for you?

  • Contact us at: info@tayelolu.com
  • Choose your prints or perhaps you have your own prints/fabric – no problem
  • Choose the style you want and come in for your measurement (or send us your measurement)
  • Finally, between 14 to 21 working days get your tailored cloth

Do You Have More Questions?

Contact us